National Alliance on Mental Illness
  • 05-Mar-2020 (EST)
  • Field Advancement
  • Arlington, VA, USA
  • Full Time

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. 

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Senior Manager, Field Capacity Building. The incumbent is responsible for developing, implementing and managing strategies, learning experiences, and tools that foster NAMI State Organizations (NSOs) and NAMI Affiliates' (NAs) ability to operate healthy and sustainable organizations that deliver on the NAMI mission. This role aligns their actions with the current strategic plan, the NAMI Standards of Excellence, and nonprofit best practices in their interactions with field leaders, the national office and community organizations. As a trusted and capable partner, this role must accurately assess, analyze, develop, and intervene in nonprofit leadership and organization issues, mapping a path that empowers and equips partners to function well together.


  • Accurately assess and provide targeted consulting and coaching services that are tailored to the unique needs of NSOs and NAs based on factors such as organizational life cycle, geographic location, and budgets.
  • Provide web-based learning, instructor led training, and/or communities of practice to build the capacity of NSO and NAs.
  • Conduct regular and relevant calls, organizational assessments, and surveys to understand and design to the core needs of NSOs and NAs.
  • Design, develop, update, customize, and manage best practice tools for consulting and learning engagements, helping volunteers and paid leaders in non-profit management incorporate best practices into their day to day work.
  • Design, develop, and facilitate consultations and workshops through a variety of methods.
  • Assess, address, and facilitate common nonprofit conflicts to resolution.
  • Incorporate cultural competency and various stakeholder lenses into each work product.
  • Work collaboratively within and across teams to provide integrated support of NSOs and NAs.
  • Collaborate with a diverse staff and member population, adjusting communication style to meet the preferred needs of the partner.
  • Work with community partners and align shared interests to plan and implement initiatives and projects.
  • Provide exemplary customer service and respond to field and staff requests within 24-48 hours of request.
  • Provide reports, and track and capture data that show the health and operational effectiveness of NSOs and NAs and their board of directors.
  • Support the National Director on significant organization and team-wide projects.
  • Travel for engagements; usually less than 20% of the time.
  • Perform other duties as assigned.


  • Bachelor's degree in related field; master's degree preferred.
  • Five to seven years' experience in leadership roles with non-profit organizations. Strong knowledge of nonprofit operations and best practices. Past experience in a federated network is highly desired.
  • Skilled in analyzing, designing, developing, implementing, and evaluating consulting and learning interventions.
  • Previous project management experience and use of Salesforce (preferred).
  • Strong working knowledge of Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and can be detail oriented while holding the larger strategy.
  • Ability to work independently with minimum supervision.
  • Models curiosity, flexibility, integrity, and commitment to NAMI mission, vision, and values.
  • Experience working in a distributed team and with remote clients.


This position is based in Arlington, VA.


Must pass background check.


Equal Opportunity Employer M/F/D/V



National Alliance on Mental Illness
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