What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Senior Manager, Field Capacity Building. The Senior Manager is responsible for developing, implementing and managing strategies, learning experiences, and tools that foster NAMI State Organizations (NSOs) and NAMI Affiliates' (NAs) ability to operate healthy and sustainable organizations that deliver on the NAMI mission. In alignment with the current strategic plan, the NAMI Standards of Excellence, and nonprofit best practices, this role serves as a trusted and capable partner inside the national office and with our field leaders, and community partners.

This position may be remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical assistance tailored to the unique needs of NSOs and NAs based on identified needs and/or gaps in organizational capacity.
• Participate in and/or facilitate consultations focused on building organizational capacity through a variety of methods and resources including, but not limited to, action/strategic planning, board and leadership development, and the NAMI Standards of Excellence.
• Conduct regular calls to understand and assess gaps in organizational capacity and create and/or share existing tools that address the core needs of NSOs and NAs. Track information received from NSOs and NAs in a centralized, accessible location.
• Update existing and/or create new content focused on building organizational capacity used for consulting and learning engagements.
• Provide guidance on how to address common nonprofit conflicts to resolution.
• Work with the DEI department to incorporate DEI, as well as various stakeholder perspectives, into work product. Provide guidance to and share information with NSOs and NAs on DEI and identify opportunities for DEI growth among NSOs and NAs.
• Collaborate with a diverse staff and member populations using effective communications to articulate the mission and goals of the organization.
• Work collaboratively within and across teams to provide integrated support and resources to NSOs and NAs.
• Provide exemplary customer service and respond to field and staff requests within three business days.
• Participate in the development and implementation of the Alliance Relations, Development and Field Governance's Operations Plan in support of NAMI's Strategic Plan.
• Support the National Director of Alliance Relations, Development and Field Governance and Director of Field Capacity Building on significant organization and team-wide projects.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a related field; master's degree preferred.
• Five to seven years' experience in leadership roles with non-profit organizations. Past experience in a federated network is highly desired.
• Skilled in analyzing, designing, developing, implementing and evaluating learning for a variety of instructional formats.
• Problem solver and solution-oriented.
• Previous project management experience and use of Salesforce (preferred).
• Strong working knowledge of Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and can be detail oriented while holding the larger strategy.
• Ability to work independently with minimum supervision.
• Models curiosity, flexibility, integrity and commitment to the NAMI mission, vision and values.
• Must pass background check.

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.