National Alliance on Mental Illness
  • 15-Nov-2017 to 14-Dec-2017 (EST)
  • Governance & Membership
  • Arlington, VA, USA
  • Full Time

Are you searching for a job with purpose? This is your opportunity to contribute your skills and passion to a national non-profit working to build better lives for individuals and families with mental illness.  

NAMI (the National Alliance on Mental Illness) is the nation's largest grassroots mental health organization dedicated to improving the lives of the millions of Americans affected by mental illness.  Since NAMI's beginning in 1979, we have established ourselves through dedication, commitment and an unceasing belief in our mission to strengthen communities and help those in need. The heart of NAMI is our unrivaled grassroots network of volunteers in communities across the nation. Through our united support, education, advocacy and awareness efforts, NAMI is at the forefront, a recognized force in urging new ideas and solutions to improve lives. 

We currently have an opening for a Coordinator, Governance & Membership. The Coordinator provides technical and administrative support for Member Services as well as governance and membership program support as part of the Governance and Membership Team (GOV) team.  As a member of the team the Coordinator serves as the main point of contact for direct prospective members and members, is responsible for ongoing maintenance and support of the Constituent Relationship Management (CRM) system and support for teamwide governance and membership functions. 

WHAT'S ATTRACTIVE TO THE RIGHT CANDIDATE

NAMI is seeking a customer service-oriented, relationship-minded professional who has experience with Customer Relationship Management (CRM) system and the ability to work with a wide variety of individuals. NAMI will rely on this position to build a stronger relationship with the NAMI membership, to include individuals, households and field leaders. The individual who fills this position will also bring insight and creativity on helping to grow the NAMI membership to strengthen our grassroots voice. Additionally, this position will fill a valuable role in supporting the overall governance of the organization and the relationship with the NAMI Board of Directors. 

STRATEGIC GOALS

This position is expected to:

  • Increase customer satisfaction of the NAMI membership by providing timely and accurate support and response to questions from the field.
  • Provide technical assistance to NAMI State Organizations, NAMI Affiliates and program leaders related to their membership questions.
  • Develop tools to support membership growth in the field.
  • Assist and support to the NAMI Board of Directors and help drive their work 

RESPONSIBILITIES

  • Respond directly to prospective members and current member inquiries 
  • Provide technical support for online membership portal including assisting individuals, website team and accounting 
  • Execute the membership renewal process for enrolled State Organizations and Affiliates
  • Maintain membership data integrity, troubleshoot membership discrepancies and perform data cleanup routinely 
  • Help develop and deliver online training to NAMI staff and volunteers, nationally and locally, that enables them to communicate the benefit of NAMI membership and other engagement opportunities with the organization  
  • Recommend, test and communicate changes to online membership portal/CRM along with the Senior Associate, Governance and Membership
  • Maintain online user portal/CRM user manuals, SOPs and other documentation along with the Senior Associate, Governance and Membership
  • Utilize data tracking system to manage technical assistance requests and ensure high quality customer service
  • Provide administrative support for NAMI's annual membership deadline, including communications and troubleshooting membership processing 
  • Participate in change management initiatives around technical systems and data integration
  • Provide general administrative support for the GOV team 

QUALIFICATIONS

  • 2+ years of experience supporting end users with a Constituent Relationship Management (CRM) system or similar system. Abila netFORUM or Salesforce experience highly preferred.  
  • Excellent organizational skills, skilled in data entry with close attention to detail 
  • Proven ability to work well with customers and as a contributing member of a team, demonstrating strong interpersonal and communication skills 
  • Experience with developing and/or delivering online training
  • Ability to anticipate and solve problems independently 
  • Comfortable working in a demanding, fast-paced and deadline-based environment 
  • Strong understanding of mental health as lived experience or education, preferred 
  • Proficient with Microsoft Office, especially Outlook, Word and Excel 

LOCATION: Arlington, VA (remote candidates are not eligible)

 

Must pass background check.

Equal Opportunity Employer M/F/D/V

 

 

National Alliance on Mental Illness
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