National Alliance on Mental Illness
  • 18-May-2020 to Until Filled (EST)
  • Human Resources
  • Arlington, VA, USA
  • Full Time

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. 

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Benefits & DEI Coordinator. The Benefits and DEI Coordinator will provide administrative support for Human Resources and Diversity, Equity & Inclusion (DEI) departments and support various organization-wide projects as assigned. The ideal candidate will be detail oriented and have excellent communication skills, the ability to manage multiple tasks, the initiative to improve processes, and the flexibility to adapt when opportunities arise and/or priorities shift.

This full time position is based in Arlington, VA.


  • Customer Service- provide customer service to employees through interactions via telephone, email and in person. Ensure interactions are professional and positive. Service as main point of contact for benefits inquiries. Support employees throughout benefit lifecycle including orientation, enrollment, coordination of payroll deductions, benefits related queries and support to resolution. Act as a liaison between benefit vendors, brokers and employees in seeking swift resolutions to problems.
  • Benefits Processing- assists in the benefit enrollment, termination, and benefit change process; uploads deductions to the payroll file; coordinate and manage the onboarding process of all new hires including post-offer/pre-employment screening (background checks, E-Verify, I-9, etc.).
  • Benefit Reconciliation- reconcile and audit monthly insurance invoices and deduction reports; resolve billing, cancellation or changes of coverage. Audit, maintain and process leave balances to address corrections, adjustments, and additions of employee changes in job, salary, benefits eligibility, and paid time off in the HRIS system.
  • Benefit Communication and Education- host benefit information sessions on a variety of benefit topics; Serves as an intermediary between employees, payroll, insurance carriers, and third-party administrators to resolve problems, answer questions, and facilitate claims processing.
  • Open Enrollment- participate in the annual open enrollment process
  • Leave Administration- Manage Family Medical Leave (FMLA) leave requests, determine eligibility, prepare correspondence, monitor usage. Complete employee disability forms for processing.
  • DEI - Conceptualize and coordinate, from beginning to end, DEI events and communications such as (but not limited to): Black History Month, Disability Awareness, PRIDE, Hispanic Heritage Month and more; manage the publication of the DEI Newsletter and Monthly Calendar.
  • Compile monthly/ quarterly DEI Data (for workforce and membership utilization). Salesforce skills preferred.
  • Performs other duties of a similar nature or level.


  • Bachelor's degree or equivalent work experience in HR.
  • 2-4 years' experience working in a benefits related role.
  • Ability to prioritize and manage multiple tasks and work independently with minimal supervision.
  • Comprehensive knowledge in the areas of COBRA, HIPAA, FMLA, ADA.
  • Strong interpersonal and communication skills, including the ability to enrich relationships while setting effective boundaries.
  • Experience with coordination of meetings, health fair brown bag luncheons, special HR events.
  • Demonstrated expertise with Office 365 Suite. Advanced skills needed for MS Excel and PowerPoint.
  • Experience with HRIS programs. Preference for Kelly or UltiPro experience.
  • Experience with Smartsheet, SharePoint and Adobe Pro (preferred).
  • Experience with Adobe Connect, Skype for Business, and/or Microsoft Teams (preferred)
  • Flexibility and willingness to adjust schedule as needed to complete assigned tasks.
  • SHRM Certified Professional (SHRM-CP), PHR, CBP or CEBS certification a plus
  • Bilingual Communications in English and Spanish a plus.

Must pass background check.

Equal Opportunity Employer M/F/D/V




National Alliance on Mental Illness
  • Apply Now

    with our quick 3 minute application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
Find Support Get Involved en Espanol Learn More Sign In Join Renew Logo About NAMI NAMI Leaders