National Alliance on Mental Illness
  • 18-Nov-2021 to Until Filled (EST)
  • Admin
  • Arlington, VA, USA
  • Full Time

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Senior Coordinator, Digital Learning. This position supports the digital learning and training delivery projects within the NAMI National Education Program (NEP) Team. The Senior Coordinator supports NEP Team along with field program leaders to strengthen and expand NAMI NEPs throughout diverse communities across the country.

This position is based in Arlington, VA with an alternative option to work remotely from anywhere within the US.

Salary range: $48,000 - $52,000

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedule and support online events that involves coordination with field offices and program leaders
  • Provide logistics support for the online and in-person Training of Trainers events
  • Provide technical assistance to the team and the field around online and in-person training recruitment, enrollment and access
  • Work with manager to implement enhancement and change requests that impact NAMI online trainings, including tracking & prioritizing backlog requests
  • Maintain online program materials on NAMI's intranet and extranet sites as directed by manager
  • Maintain and update technical and troubleshooting resources for NAMI state and affiliate leaders in relation to online training delivery
  • Provide technical support to, and draft electronic communications for, NAMI state and affiliate leaders in relation to programs to ensure alignment with other teams as needed
  • Perform general administrative duties such as uploading program materials to the NAMI website, formatting program materials, maintaining email lists, managing content management access, etc.
  • Coordinate with the Meetings and Events team to provide support for a national training events, meetings, webinars, convention and special projects
  • Act as the customer service face for Spanish programs in-person, via email and answering calls; make triage decisions for follow up
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS:

  • Bachelor's degree preferred
  • 1 - 2 years' relevant experience
  • Experience with online learning systems preferred
  • Customer service experience preferred
  • Strong written and verbal communication skills
  • Working knowledge of Microsoft Office Suite
  • Familiarity with Smartsheet and Adobe products, specifically Adobe Connect and Adobe Acrobat Pro highly valued
  • Interest or experience in behavioral health preferred
  • Working knowledge of Microsoft Office Suite
  • Familiarity with Adobe products, specifically Adobe Acrobat Pro highly valued
  • Must pass background check

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

National Alliance on Mental Illness
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