National Alliance on Mental Illness
  • 06-Jun-2022 to 15-Jul-2022 (EST)
  • NAMI Affiliate
  • Cleveland, OH, USA
  • Full Time

Interested individuals should apply via Indeed, or submit a cover letter/resume on/before July 15, 2022, to:

The Program Director will work in partnership with the Executive Director to provide internal leadership to the organization. The Program Director will ensure the smooth operation of the organization and its programs, oversee operational departments and provide oversight and implementation of all NAMI Greater Cleveland programming and services, including program planning, development, management, evaluation, and supervision of program staff. The Program Director will assist the Executive Director in the creation of the organization's internal policies and procedures and will ensure implementation throughout the organization. The Program Director is an essential contributor to the organization's growth planning process and helps shape the future of a fast growing, financially healthy, well-respected advocacy organization.


  • Contribute to the development of NAMI Greater Cleveland's strategic goals and objectives; assist in monitoring compliance of the organizational goals as defined in the strategic plan.
  • Collaborates with the Executive Director to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
  • Work collaboratively with the Executive Director to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the organization, ensure excellent service, and address change, risk and resource management needs.
  • Develop culturally appropriate, trauma-informed and evidence-informed programs in response to NAMI Greater Cleveland's community needs assessment and strategic plan.
  • Oversee, direct and organize programs and services to ensure program integrity, efficacy and efficiency.
  • Lead a high-performance program team; supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
  • Provide vision and direction to ensure the growth of a vital volunteer program to supplement staff resources.
  • Oversee, direct, and ensure the continued success of Helpline social work internship program.
  • Ensure that program operations and activities are consistent with federal, state and local regulations and internal policies.
  • Build and maintain alliances and strategic partnerships between the organization and community stakeholders; act as a liaison to internal and external stakeholders, including community partners, funders, members, volunteers, NAMI Board & committees, NAMI affiliates, NAMI Ohio, NAMI national, and the ADAMHS Board.
  • Collaborates with Executive Director in development of grant proposals to secure grant funding for projects or programs: assists with preparation of grant applications and related documentation; develops persuasive, compelling proposals designed to win competitions against proposals from other agencies; provides oral presentations, correspondence, or other information to influence decision-makers and to raise awareness and support for funding of a proposal, as needed; assists with preparing grant budgets/related documents and accounting for expenditures of grant funds.
  • Provide analytical support, including the development of internal management reporting capacity; ensure ongoing evaluation/reporting of programs/services and their impact.
  • Represent the organization at national, state, and local levels, including meetings, conferences, and conventions as required.
  • Assist with planning, development and implementation of organization's marketing strategies, communications, and public relations activities, both internal and external, with regard to promotion of programs. Ensures that communications are culturally competent and reach diverse audiences. Manages interns and volunteers focused on communications/marketing.
  • Maintains a comprehensive, current knowledge of behavioral health field: serves as source of expertise regarding new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
  • Assist program participants in the grievance/complaint process to ensure timely and appropriate resolution.
  • Assumes additional responsibilities and special projects as needed or directed.


  • Master's degree in social work, counseling, psychology or related field.
  • Active, unencumbered license as LPCC-S, LPCC, LPC, LISW-S, LISW, LSW (or equivalent) in the state of Ohio.
  • Deep commitment to National Alliance on Mental Illness (NAMI)'s vision, mission and values, particularly as they relate to justice, equity, diversity and inclusion, throughout a complex and dynamic behavioral health environment.
  • Extensive experience with and knowledge of behavioral health field and system of care.
  • 3 to 5 years successful experience in program development, program management, supervision, and program evaluation at a social impact organization; background of success in process improvement, change leadership and change management
  • Exceptional capacity for managing and leading people: team builder who has experience in scaling up organizations, capacity to enforce accountability.
  • Outstanding analytical skills; ability to think strategically, anticipate future trends/consequences and incorporate into the organizational plan, with a focus on results and impact.
  • Superior communication skills, both oral and written; ability to ability to communicate both on an individual level and in large groups and to work effectively with people at all levels of the organization to create buy-in and a sense of teamwork.
  • Technologically savvy, including high proficiency in MS Office Suite of products.


  • Ability to respect, relate to and represent the interests of all persons with mental illness and their family members, and to respect the values, norms and customs of diverse populations and cultures.
  • High level of maturity and sophistication in social and professional settings; conducts self with the utmost professionalism at all times and demonstrates impeccable judgment and integrity.
  • High degree of creative initiative; ability to anticipate and develop the infrastructure and systems needed in a growing multi-faceted nonprofit.
  • Strong initiative and motivation, with the ability to excel in a demanding and fast-paced environment
  • Superior time management skills; strong ability to successfully juggle multiple top priorities while never losing sight of the details.


Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files. Travel by automobile to local off-site meetings, trainings and facilities regularly required. Requires ability to occasionally lift or move up to 20 pounds.


Majority of work performed in a general office environment. Requires availability for additional hours including evenings and weekends as needed. Requires regular participation and attendance at organization sponsored events and meetings.

Interested individuals should apply via Indeed, or submit a cover letter/resume on/before July 15, to:

National Alliance on Mental Illness
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