National Alliance on Mental Illness
  • 31-Jul-2017 to 31-Aug-2017 (EST)
  • Office Services
  • Arlington, VA, USA
  • Full Time

Are you searching for a job with purpose? This is your opportunity to contribute your skills and passion to a national non-profit working to build better lives for individuals and families with mental illness.    

NAMI (the National Alliance on Mental Illness) is the nation's largest grassroots mental health organization dedicated to improving the lives of the millions of Americans affected by mental illness.  Since NAMI's beginning in 1979, we have established ourselves through dedication, commitment and an unceasing belief in our mission to strengthen communities and help those in need. The heart of NAMI is our unrivaled grassroots network of volunteers in communities across the nation. Through our united support, education, advocacy and awareness efforts, NAMI is at the forefront, a recognized force in urging new ideas and solutions to improve lives.

NAMI is seeking a customer service-minded professional who has exemplary phone etiquette, active listening skills and strong ability to anticipate needs. We will rely on this individual to be the first welcoming face and voice for NAMI, providing a positive and professional initial impression to visitors, vendors, customers and partners both in-person and on the phone.

This role guides families, individuals and educators to the support, resources and information they need in a warm and efficient manner. As a key member of the administrative team, you enjoy developing creative solutions to challenges, working in a team environment and engaging and responding to people in writing and over the phone.     


  • Respond to calls and emails with professionalism and accuracy
  • Ensure the reception area is presentable and engaging.
  • Create a welcoming atmosphere for guests: greeting them warmly, communicating with them about the reason for their visit and directing them to the proper colleague.
  • Ensure the office is accessible to staff, volunteers and visitors by opening and closing the office on schedule.
  • Support the organization's fiscal responsibility by accurately maintaining daily reports on contributions, purchases and membership dues.
  • Efficiently opening, reviewing and directing mail or packages to the appropriate colleague or department for swift processing and response.


  • Excellent customer service skills including exemplary phone etiquette, active listening skills and strong ability to clarify and positively respond to guest needs.
  • Extensive Microsoft Word, PowerPoint, Excel and Outlook software skills are required, as well as Internet research abilities and strong communication skills.
  • Able to write clearly using proper grammar and spelling in English.
  • Able to calmly manage and thoughtfully respond to multiple queries at one time.
  • Has High School Diploma.
  • Able to sit for long periods of time in one location.

Must pass background check. 


Equal Opportunity Employer M/F/D/V


National Alliance on Mental Illness
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